Return & Refund Policy
At Elyvraa, we want every customer to feel comfortable and confident when shopping with us.
If your purchase does not meet your expectations, our Return & Refund Policy explains the conditions, procedures, and requirements for returning products and receiving refunds.
Our goal is to provide a clear and convenient after-sales experience for every customer.
1. Return Period & Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, the item must meet the following requirements:
- The product must remain in its original condition
- The item must be unused and not damaged
- Original packaging, accessories, and included materials must be returned
- Proof of purchase or order information must be provided
Items that show signs of use, damage, modification, or missing components may not be eligible for return.
2. Starting a Return Request
To request a return, please contact our customer support team:
Email: service@elyvraa.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional information if applicable
Once your request has been reviewed and approved, we will provide return instructions.
Please note:
Do not send products back before receiving return authorization from Elyvraa. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives:
- Damaged during shipping
- Defective
- Incorrect or different from what was ordered
Please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
- Your order number
- Photos of the product and packaging
- A description of the problem
Our team will review the situation and provide an appropriate solution.
4. Items Not Eligible for Return
Certain products may not be accepted for return, including:
- Items that have been used or altered
- Products damaged due to improper handling
- Customized or personalized items
- Clearance or final sale products
- Gift cards
Original shipping costs may not be refundable unless the return is caused by an error from Elyvraa.
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, please contact our support team first.
The exchange process may include:
- Returning the original product after approval
- Inspection of the returned item
- Arranging a replacement order if available
Exchange requests are subject to product availability and return eligibility.
6. European Union – 14-Day Cancellation Right
For customers located in the European Union, you may have the right to cancel or return your order within 14 days after receiving your purchase, according to applicable consumer protection regulations.
To qualify:
- The item must be unused
- The product must remain in its original packaging
- Proof of purchase must be provided
This right applies separately from our standard 30-day return period.
7. Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Please allow up to 10 business days for processing
- Your bank or payment provider may require additional time to reflect the refund
If you have not received your refund after the expected processing period, please contact us for assistance.
8. Return Shipping Information
Before returning any item, please contact Elyvraa to receive confirmation and return instructions.
Please do not ship products to an address that has not been provided or approved by our team.
Once your return request is accepted, we will provide the necessary return details.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
Cabin Creek Home Furnishing
1402 17th St
Cody, Wyoming, 82414
United States
Phone: (307) 587-9800
Email: service@elyvraa.com
Thank you for choosing Elyvraa.
We appreciate your trust and are committed to providing quality home products together with reliable customer support throughout your shopping experience.