Shipping Policy

At Elyvraa, we believe the delivery experience is an important part of your journey with us.

From the moment your order is placed to the time it arrives at your doorstep, we work to ensure your products are prepared carefully and delivered as smoothly as possible.

This Shipping Policy explains how we process, ship, and deliver orders purchased through our website.

Our Shipping Commitment

At Elyvraa, we create home essentials designed to bring comfort, functionality, and style into everyday living.

To provide customers with reliable service and efficient fulfillment, we cooperate with trusted logistics providers and fulfillment partners.

Our delivery process is designed to:

• Carefully prepare each order before shipment
• Provide dependable shipping solutions
• Make your online shopping experience simple and convenient

We appreciate your patience as we carefully prepare your order and arrange delivery.

1. Order Processing Time & Shipping Charges

Every Elyvraa order goes through a preparation process before leaving our facility.

Order Processing

Please allow:

2–5 business days

for order confirmation, quality inspection, packaging, and shipment preparation.

During holidays, promotional events, or periods of high demand, processing times may take slightly longer.

Shipping Fees

Shipping costs are calculated based on factors such as:

• Delivery destination
• Package size and weight
• Available shipping methods

Any applicable shipping fees will be clearly displayed during checkout before you complete your purchase.

2. Estimated Delivery Time

Delivery times may vary depending on your location, shipping method, and carrier performance.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Delivery may be affected by circumstances outside our control, including carrier delays, severe weather, holidays, and customs processing.

3. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Please keep in mind:

• Tracking information may take 24–72 hours to become available
• Some shipments may not show updates immediately while in transit
• A temporary lack of tracking updates does not always indicate a delivery problem

If you have concerns about your shipment, our support team is available to assist you.

4. Customs, Duties & Taxes

For international shipments, customs requirements may vary depending on the destination country.

Customers are responsible for any applicable:

• Import duties
• Customs fees
• Local taxes

Elyvraa is not responsible for delays caused by customs inspections, import regulations, or government processing.

We recommend checking your local customs policies before placing an international order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to update your shipping address or request an order cancellation, please contact us as soon as possible:

Email: service@elyvraa.com

Requests must be submitted before your order enters the fulfillment or shipping process.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

6. Lost or Damaged Packages

Your satisfaction is important to us, and we want your Elyvraa experience to be smooth from purchase to delivery.

Damaged Items

If your package arrives damaged, please contact us within 72 hours of delivery.

Please provide:

• Order number
• Photos of the damaged item
• Details describing the issue

Our team will review your request and help provide a suitable resolution.

Lost Packages

If your shipment is confirmed lost by the carrier, please contact our support team.

After reviewing the shipping information, we will work with you to resolve the issue and determine the appropriate next step.

Contact Us

If you have any questions about shipping or your order, please contact us:

Cabin Creek Home Furnishing
1402 17th St
Cody, Wyoming, 82414
United States

Phone: (307) 587-9800

Email: service@elyvraa.com

Thank you for choosing Elyvraa.

We appreciate your trust and are committed to delivering thoughtfully designed home products with a reliable and convenient shopping experience.